Cookies Policy

The Patio Standard (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with us, including when you visit our website at https://thepatiostandard.com (“Website”).

1. Personal Information We Collect

We collect both automatically collected information and information you provide directly:

a. Device Information

- When you browse our Website, we automatically collect information such as:
  - Web browser type
  - IP address
  - Time zone
  - Cookies installed on your device
  - Browsing behavior and page views
  - Referral sources
  - We use tools and technologies such as:
  - Cookies – Small data files stored on your device (see https://www.allaboutcookies.org for details).
  - Log Files – Track interactions with our Website.
  - Web Beacons, Tags, and Pixels – Used for website analytics and user behavior tracking.
  - Google Analytics – Gathers demographic and behavioral insights.

b. Information You Provide

- We collect information you voluntarily provide when submitting forms on our Website, including: Name, email address, phone number, and company information.
- Messages and communications sent to us.
- Messages and details submitted via Request for Quote Form, Contact Form, Troubleshooting Form, Support Form, Newsletter Form, Product Registration Form, Custom Orders Form, or Training with TOP Form and any other form inside this website.

2. How We Use Your Information

The information collected is used for:
Responding to inquiries and providing support.
Processing product registrations and warranty claims.
Sending marketing and promotional emails (only if you have opted in via our Brevo marketing form located in the footer of our website).
Improving Website functionality and user experience.
We do not sell, share, or transfer your personal information to third-party subsidiaries or affiliates for marketing purposes.

3. SMS Communications

If you opt into our SMS messaging service, you agree to receive text messages regarding:

Warranty claims
Product or service updates
Promotions (if opted in)
General support and communications

SMS Privacy Notice

No mobile information will be shared or sold to third parties or affiliates for marketing/promotional or any purposes.
Message frequency may vary.
You can opt out of SMS communications at any time by texting “STOP”.
For assistance, text “HELP” or contact us at cheers@thepatiostandard.com or +1 559-655-9568
Carriers are not liable for delayed or undelivered messages.
Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages
For details on SMS data handling, please review our Terms & Conditions at https://thepatiostandard.com/terms.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. We use secure servers, firewalls, and encrypted channels where appropriate.

5. Sharing Your Information

We are committed to protecting your privacy. Your data will not be transferred to external organizations under any circumstances. We ensure that all data handling is conducted with the utmost care and respect for your privacy.

Your data will not be transferred to external organizations. We do not share your personal information with third-party service providers unless legally mandated to do so

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is legally required.

7. Your Privacy Rights

You have the right to:

Access the personal data we have about you
Update or correct your information
Delete your data, subject to any legal retention requirements
Opt out of marketing emails by clicking “Unsubscribe” in any email.
Opt out of SMS messages by replying “STOP.”
For privacy-related inquiries, contact us at cheers@thepatiostandard.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will take effect upon posting to this page. Please review this page regularly.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: cheers@thepatiostandard.com

Address: 675 Calle Miramar Redondo Beach, CA 90277

Phone: +1 559-655-9568